Do you offer free shipping?
Yes! We now offer free shipping for all orders $79.00+ in the contiguous US.
When will my order ship?
All orders will leave our facility on the same day the order is placed. (Before 2 pm EST)
Do any exclusions apply?
Yes, our Free Same-Day Shipping offer is subject to the following exclusions:
- If the order is not at least $79.00 USD
- If the order is shipped outside the contiguous US
- If the order is shipped to a PO Box
- If the order is placed after 2:00 PM EST, or on a date in which neither USPS nor UPS are in operation, such as weekends and holidays
- If the order is paid for by eCheck the purchase date will be considered the date in which the check clears
How can I be sure my order will arrive on time?
Please verify your shipping address is correct before placing an order. Entering a wrong shipping address at checkout can causes delays in receiving your order. Please estimated the delivery date for your order according to business days as opposed to weekdays.
What delivery method is used?
All packages are shipped via UPS or USPS. Our Shipping Department reserves the right to select from either service for all orders requesting Standard Shipping.
Do you ship to PO Boxes?
Yes, we can ship to PO Boxes via USPS. Please note that you may be subject to additional shipping fees when shipping large orders to a PO Box address.
Is next day delivery available?
Yes, we offer 3-Day, 2-Day, and overnight shipping for an additional charge. Please refer to our Shipping Cost Estimator Tool on the cart page to receive an accurate shipping quote before checking out.
*Please note that expedited shipping options are shipped via UPS and transit times are calculated by business days only. For example: if you were to place an order on a Friday and pay for 3-day shipping, the package will not arrive until Wednesday.
* When selecting USPS Priority Mail as a carrier, we can not guarantee a date of delivery. We can only provide an estimated time based on standard delivery practices of the carrier. For example: If you selected Priority Mail (2 business days), the package could arrive anywhere from one to four business days based on unforeseen weather or holiday delays. The majority of the time it will arrive at scheduled time.
Summer Heat Shipping Advisory
Does the food ever melt during shipping?
During warmer months, there is an increased possibility that some products may melt in transit. We promptly ship all orders from our climate-controlled location, but unfortunately, we have no control over the carriers' delivery conditions. Please consider upgrading to Insulated Packaging if purchasing any protein bars during the warmer months.*
How can I protect my shipment from melting?
You should avoid packages being left outside by having orders delivered to your work address or other alternative location, such as a neighbor's home. To reduce transit time, consider choosing expedited shipping methods. We also offer Insulated Packaging, which will prevent melting of any items for 48 hours. Please click here for more information.
What should I do if I receive food that has melted?
Do you ship internationally?
Yes, we ship worldwide! If you need help on your international order or information on more shipping options, please call our customer service team at 1-800-915-5122.
Are there different prices for international customers?
All prices listed are in U.S. dollars. When you pay by credit card, the credit card company will calculate the exchange rate and include it in your monthly statement.
How is international shipping cost calculated?
All International shipments will be charged postage costs calculated by weight, dimensions, and destination. Doctors Weight Loss’ prices do not include customs fees, taxes, and tariffs. Customers outside the United States may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. You, the customer, are solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be. It is your responsibility to make sure that you are allowed to import nutritional supplements from the US.
Are there international shipping terms I should be aware of?
If the order is returned to us because of an address error made by the customer, the customer refuses the package or the items ordered are not allowed into the country by customs, the customer will be responsible for the shipping cost billed to Doctors Weight Loss for the return of the package. If the package is confiscated at customs, there will be no credit to the customer for the order.
Does my country place any special terms on international shipping?
Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from www.DoctorsWeightLoss.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Any fees charged to Doctors Weight Loss due to non-compliance with your country's laws and regulations will be charged to you, the importer. If an item or items are returned to us due to non-compliance issues with your country's laws and regulations, a refund will be issued for the merchandise only, minus percent of the value of your order as the re-stocking fee, and any other charges incurred such as quarantine fees, shipping fees or warehousing fees assessed by the customs in your country.
Please understand that we try to take every precaution we can to ensure that your items arrive in the best possible condition.
*All insulated boxes will not be shipped out of our warehouse until Monday if the order is placed on a Thursday evening or a Friday.
*Any order placed on a Thursday evening or a Friday with more than one item that’s prone to melting will be held in our warehouse until Monday.
We keep our warehouse at a cool temperature that keeps products in their original form; there is a strong possibility the items will melt if left to sit in a UPS or USPS warehouse over the weekend. We thank you for understanding. If you have any issues with this, we suggest placing your order earlier in the week or leaving us a comment at checkout to ship your package on Friday regardless.